Description
Responsible for building and managing a portfolio of donors along with planning, developing, and delivering proposals for soliciting donations.
Donor Care
- Providing swift support to all frontline teams and Global Chapters in terms of donor communications.
- Effective and timely communication by ensuring that all proposals, MOU and CPRs are communicated with the donors on a timely basis.
- Ensure quality compliance for all reporting methods.
- Manage and action donor complaints/feedback to ensure donor satisfaction.
- Provide regular updates to all stakeholders regarding their projects.
- Initiate Land Survey after liaison with potential Land Donor.
- Ensuring timely sign-off processes from Senior Management to avoid delays in initiation of Projects.
Monitoring and Reporting (Projects)
- Monitoring the overall activity of all land and build/infrastructural projects.
- Maintaining and analyzing donor’s data and developing reports based on the insights.
- Responsible for the database of all projects in the system.
- Tracking schedules and progress of project
- Review of Construction Progress Reports
- Maintaining the Build MIS
Communication
- Organize monthly cross-functional meetings to bring alignment among internal stakeholders on key issues, including a decision to initiate school build at a particular location.
- Monthly Dashboard update and circulation
- Manage expectation of all external and internal stakeholders through effective communication.
Other Tasks
- Assisting with all ad hoc queries and requests received from Global Chapters/donors.
- Following up on various day to day issues both internally and externally via email, phone or letter.
Required Skills
- Strong communication skills, both written and oral (in English).
- Customer/Donor Management
- Excellent attention to detail
- Customer/Donor Management
- Proficient in MS Office & CRM database
- Knowledge of Project Management
- Hands on Knowledge of Power BI is an asset
- Basic mathematical and financial skills.
- Performance driven under work pressure.
Education
Bachelors
Experience
2 -3 years of relevant experience
