The Assistant Manager – Alumni Programmes will support TCF alumni as they transition from school to higher secondary education, university and other career pathways, helping them develop the competencies and skills needed for upward social mobility. Working closely with students, partner institutes and internal teams, the role will oversee the scholarship process from announcement to award, facilitate student placements at partner institutes, monitor academic progress, and provide timely guidance and support. The role requires a strong understanding of on-ground challenges faced by students, the ability to identify gaps and propose practical solutions, and a focus on strengthening student retention and programme delivery. It also offers an opportunity to grow into broader programme management and design responsibilities through initiative, ownership and continuous learning.

Scholarship Cycle
• Support the scholarship cycle from announcement to award by identifying eligible students, collecting and verifying data and documents, and communicating decisions and next steps in a timely manner.
• Guide students and parents on admission requirements, eligibility and timelines,
following up until every student is successfully enrolled.

Institute Partnerships and Student Placement
• Build and maintain strong working relationships with partner institutes, ensuring
timely sharing of student information and smooth placement of scholarship students.
• Follow up on admission slots, decisions and pending requirements, and resolve
placement and documentation issues in coordination with institutes and internal
teams.
• Share student performance and recurring challenges with institutes, and guide them on practical improvements to strengthen student support and outcomes.

Student Support, Progress Monitoring and Retention
• Monitor student attendance, academic performance and continuation, and reach out to irregular or low-performing students and their parents with empathy to
understand and address their concerns.
• Plan and conduct student and parent sessions, and design practical support initiatives based on student needs and on-ground observations.
• Identify students at risk of dropping out at an early stage and recommend timely
interventions to strengthen retention and wellbeing.

Records, Reporting and Digital Communication
• Maintain accurate student records, programme documentation and fee-processing records using approved SOPs and online tracking tools, ensuring timely monthly and quarterly reporting.
• Keep chatbot and WhatsApp Business content up to date for timely student guidance, and use recurring student queries to improve it.

Programme Improvement and Collaboration
• Use on-ground insights, student feedback and data to identify gaps and propose
practical solutions, and support the design of new initiatives and pilots.
• Take ownership of assigned work, raise issues proactively along with possible
solutions, and propose at least one improvement initiative per quarter.
• Work closely with colleagues and cross-functional teams to resolve issues and achieve programme milestones.

• Good understanding of the student journey from Matric to Intermediate and
university, and of the different needs of students at different ages and stages;
exposure to ed-tech and e-learning is an advantage.

• Strong coordination and follow-up skills, including the ability to manage
multiple activities and deadlines at the same time.

• Accurate record-keeping and working knowledge of online tracking tools,
management information systems and digital communication tools such as
WhatsApp Business and chatbots, with the willingness to learn new tools.

• Ability to analyse student data to identify patterns and recommend practical
solutions.

• Strong stakeholder management skills, building and nurturing relationships
with students, parents, partner institutes and internal teams.

• Clear written and verbal communication skills, including report writing and
facilitating sessions with students, parents and institutes.

• Ability to work with a team of diverse individuals, and on projects with teams
spread across geographies.

Attributes
• Empathetic, patient and emotionally resilient, with the ability to listen with
sensitivity to the personal, academic and family challenges of students from
underprivileged backgrounds.

• Proactive and solution-oriented, taking ownership of assigned work, identifying
issues early and following through with accuracy and timeliness.

• Collaborative and approachable, with the ability to work constructively with
students, parents, partner institutes and colleagues.

• Curious and eager to learn, with the potential to grow into programme design
and management roles.

Bachelor's or Master's degree in a relevant discipline (e.g., Education, Psychology, Social
Sciences, Business).

Minimum of 1-2 years of experience in a relevant role, preferably in student support,
programme coordination, education, or alumni affairs.