Senior Manager, Business Process Re-engineering

Senior Manager, Business Process Re-engineering

  April 28, 2021   

Senior Manager, Business Process Re-engineering

April 29, 2021
Head Office
Job Type
Operations Excellence
30+ years
Expected Travel


Responsible for setting up a Business Process Re-engineering unit with TCF. The key objective of this unit will be to go through key business processes in TCF and redesign for simplicity and efficiency.

  • Manages and directs strategic process improvements and control initiatives for re-engineering projects
  • Advises Executive Team on business process alternatives and provides strategic direction on initiative selection, integration, resources and prioritization with alignment to Company strategy.
  • Manages all aspects of large projects from initiative conception through implementation to ensure consistency in implementation and smooth transition between phases.
  • Design and integrate business process solutions across all applicable departments in support of continuous improvement that will result in streamlined processes, increased efficiency, and improved quality.
  • Using Business Process Re-engineering to maximize Customer Experience and ensure a set standard of service quality
  • Ensuring that Business Process Re-engineering focuses on flexibility, agility and speed of service delivery to the end user
  • Drives the development and enhancement of measurement and analytical methodologies to ensure that appropriate parties are aware of improvements and/or changes.
  • Directs and approves the survey and analysis of technique and process best practices.
  • Design, implement, and maintain tools to measure process improvement benefits
  • Manages team including trains and evaluates employees to enhance their performance, development, and work product.
  • Ability to audit and map all the processes that affect customers; while simultaneously analyzing the processes that customers value most.
  • Guide and direct applicable department(s)' teams in defining and architecting business processes and configurations.
  • Engage appropriate stakeholders to analyze, reengineer, and continually improve and optimize business processes.

Required Skills

  • Ability to understand company, products and associated operational processes
  • Proven ability to understanding BPR philosophy with some experience in promoting and teaching this philosophy.
  • Demonstrated capability in working with Process Design, Requirements Management and Project Management
  • Ability to diagram business process flows and define expected outcomes through associated tools e.g. Visio
  • Ability to plan and facilitate complex enterprise-wide/cross department BPR initiatives
  • Demonstrated skills in working with re-engineering tools, methods, and techniques e.g. Six Sigma Black Belt
  • Knowledge of Project Management Software e.g. MS Project
  • Strong analytical and problem solving skills, including collecting and analyzing data
  • Strong leadership skills to mentor and provide guidance to clients & to manage & direct team
  • Strong communication & interpersonal skills
  • Ability to handle multiple tasks, switch between tasks and manage tight delivery timeframes
  • Experienced in Change Management.
  • Conflict resolution skills, including facilitating meeting with divergent inputs to achieve consensus in advancing optimal solutions
  • Curious mindset to continually bring in improvement ideas


Masters in Business Administration, Bachelors in Engineering


At least 7-8 years of relevant working experience in Business Process Re-engineering roles or managing organization change roles
At least 1-2 years of experience leading a team on Business Process Re-engineering.

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