Assistant Manager Donor Services

Assistant Manager Donor Services

  April 22, 2024   

Assistant Manager Donor Services

Published
September 11, 2024
Location
Karachi
Category
Job Type
Departments
Donor Journey and Services
Expected Travel
Occasional
Field of Interest
Fund Raising
Location
Karachi
Country
Pakistan

Description

Responsible for building and managing a portfolio of donors along with planning, developing, and delivering proposals for soliciting donations.

Donor Care

  • Providing swift support to all frontline teams and Global Chapters in terms of donor communications.
  • Effective and timely communication by ensuring that all proposals, MOU and CPRs are communicated with the donors on a timely basis.
  • Ensure quality compliance for all reporting methods.
  • Manage and action donor complaints/feedback to ensure donor satisfaction.
  • Provide regular updates to all stakeholders regarding their projects.
  • Initiate Land Survey after liaison with potential Land Donor.
  • Ensuring timely sign-off processes from Senior Management to avoid delays in initiation of Projects.

Monitoring and Reporting (Projects)

  • Monitoring the overall activity of all land and build/infrastructural projects.
  • Maintaining and analyzing donor’s data and developing reports based on the insights.
  • Responsible for the database of all projects in the system.
  • Tracking schedules and progress of project
  • Review of Construction Progress Reports
  • Maintaining the Build MIS

Communication

  • Organize monthly cross-functional meetings to bring alignment among internal stakeholders on key issues, including a decision to initiate school build at a particular location.
  • Monthly Dashboard update and circulation
  • Manage expectation of all external and internal stakeholders through effective communication.

Other Tasks

  • Assisting with all ad hoc queries and requests received from Global Chapters/donors.
  • Following up on various day to day issues both internally and externally via email, phone or letter.

Required Skills

  • Strong communication skills, both written and oral (in English).
  • Customer/Donor Management
  • Excellent attention to detail
  • Customer/Donor Management
  • Proficient in MS Office & CRM database
  • Knowledge of Project Management
  • Hands on Knowledge of Power BI is an asset
  • Basic mathematical and financial skills.
  • Performance driven under work pressure.

Education

Bachelors

Experience

2 -3 years of relevant experience

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