Assistant Manager- IT Support Services

Assistant Manager- IT Support Services

  August 2, 2022   

Assistant Manager- IT Support Services

Published
August 2, 2022
Location
Head Office Karachi
Category
Job Type
Departments
Information Technology
Expected Travel
Rare

Description

The incumbent will be responsible for managing support services functions.

  • Ensure uptime SLA of IT equipment deployed in TCF Schools
  • Ensure timely delivery of IT equipment to Area offices and TCF Schools to meet SLA of DLP programme
  • Maintain and update backup IT stock in Area and HO
  • Ensure that inventory of IT Assets in ITAM are up-to-date.
  • Coordinate with Support Services Team to ensure timely completion of IT support tickets
  • Prepare and Share services and operations performance reviews
  • Coordinate with Supply Chain to ensure timely delivery of Tablets for IT Stocks to maintain par levels.
  • Provide training to IT Support Staff to effectively handle IT Support issues
  • Document and update IT support processes in coordination with reporting line manager.
  • Coordinate with IT vendors directly as and when required
  • Evaluate and apply measures to ensure safety of the equipment
  • Report and provide feedback to Senior Manager IT Infra on timely basis
  • Any additional tasks assigned by reporting line manager

Required Skills

  • Experience of managing services desk and technical IT support staff
  • Must be able to demonstrate commitment to customer to customer facing service
  • Confident, can work well under pressure to tight deadlines
  • Good communication, negotiations and interpersonal skills
  • Ability to take initiative and carry out assigned tasks to completion
  • Able to prioritize important matters and act on them accordingly
  • Ability to manage IT resources

Education

16 years of education in IT or Computer Services related fields.

Experience

Minimum 4 years of experience in IT Support & Services domain.

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