Design new modules of the App that will include:

• Work closely with the relevant stakeholders to identify and analyze core business processes and workflows.

• Gathering and processing data to identify process performance areas and presenting data it in a meaningful way.

• Process understanding and flow mapping.
• Documentation of processes and work flows
• Testing of the processes
• Conducting training sessions for the end users
• Facilitating workshops with SME's (Subject Matter Experts)
• Identify issues and risks.

• Designing workflow and process strategies to improve business performance

• Preparing Business Requirement Document (BRD).

Analysis:

• Analysis of operational data in order to improve future processes and policies.
• Identify performance indicators to work on projects related to process efficiencies.

Project Management:

• Proactive monitoring and update on Key Milestones and Deliverables

• Prepare progress reports of the assigned projects to update internal and external stakeholders.
• Coordination with stakeholders

• Critical thinking and Curiosity are essential to this role.
• Excellent verbal and written communication skills
• Proficient with MS Excel, MS Visio and understanding of Analysis tool such as Power BI will be preferred.
• Quick learner and independent worker who is self-motivated to work for an organization like TCF
• Should have a knack for process mapping and identifying and solving a problem in the process

Minimum Qualification Bachelors/Masters in relevant discipline.
Lean, Six Sigma, Design Thinking certification would be a plus

2-3 years of relevant experience in process mapping and data analysis.