Assistant Manager – Organization Development (QT & QAEM)

Assistant Manager – Organization Development (QT & QAEM)

  March 19, 2020   

Assistant Manager – Organization Development (QT & QAEM)

Published
March 19, 2020
Location
TCF Head Office, Karachi
Category
Job Type
Departments
Human Resource
Age
21+
Expected Travel
Rare

Description

Responsible for managing the HR Schools Call Center and assisting Manager, OD in projects pertaining to Quality of Teachers and Quality of Area Education Managers.

  • Assisting Manager – OD in design and implementation of all the projects related to Quality of Teachers and Quality of Area Education Managers (AEM) in TCF Schools.
  • Developing content for AEM online learning community.
  • Ensuring quality implementation of AEM Capacity Building Programme.
  • Supervising and managing implementation of all the trainings related to AEM Capacity Building.
  • Conducting data analysis for the projects related to Quality of Teachers and Quality of AEMs for TCF Schools.
  • Managing day-to-day operations of Call Center including but not limited to:
  1. Ensuring accuracy and validity of CC data (input + output)
  2. Making post leaving calls to teachers periodically
  3. Designing and preparing Call Center dashboards
  4. Periodically updating Call Center processes in order to improve performance
  5. Training and feedback of Call Center Officer(s) on a regular basis
  6. Developing training plans for CCOs in order to improve quality

Required Skills

  • Proficiency in MS Excel
  • Strong analytical skills with the ability to collect, organize, analyze data
  • Strong communication and presentation skills
  • Strong command over English and Urdu
  • Strong skills in project management

Education

Bachelor’s in any discipline

Experience

Preferable: 1-2 years of experience in an HR related function

1. Personal Information
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in numbers only
4. Upload CV
Drop files here browse files ...
Files accepted: pdf, doc, docx, jpg (less than 6 MB)

Related Jobs

March 25, 2020
Regional Manager, PS-South   Regional Office
March 24, 2020
Area Manager - Kasur   Area Office - Kasur
March 18, 2020
March 17, 2020
Outreach Associate   TCF Head Office
March 16, 2020

© 2019 The Citizens Foundation. All Rights Reserved.

Are you sure you want to delete this file?
/