Assistant Manager – Organization Development (QT & QAEM)

Assistant Manager – Organization Development (QT & QAEM)

  March 19, 2020   

Assistant Manager – Organization Development (QT & QAEM)

March 19, 2020
TCF Head Office, Karachi
Job Type
Human Resource
Expected Travel


Responsible for managing the HR Schools Call Center and assisting Manager, OD in projects pertaining to Quality of Teachers and Quality of Area Education Managers.

  • Assisting Manager – OD in design and implementation of all the projects related to Quality of Teachers and Quality of Area Education Managers (AEM) in TCF Schools.
  • Developing content for AEM online learning community.
  • Ensuring quality implementation of AEM Capacity Building Programme.
  • Supervising and managing implementation of all the trainings related to AEM Capacity Building.
  • Conducting data analysis for the projects related to Quality of Teachers and Quality of AEMs for TCF Schools.
  • Managing day-to-day operations of Call Center including but not limited to:
  1. Ensuring accuracy and validity of CC data (input + output)
  2. Making post leaving calls to teachers periodically
  3. Designing and preparing Call Center dashboards
  4. Periodically updating Call Center processes in order to improve performance
  5. Training and feedback of Call Center Officer(s) on a regular basis
  6. Developing training plans for CCOs in order to improve quality

Required Skills

  • Proficiency in MS Excel
  • Strong analytical skills with the ability to collect, organize, analyze data
  • Strong communication and presentation skills
  • Strong command over English and Urdu
  • Strong skills in project management


Bachelor’s in any discipline


Preferable: 1-2 years of experience in an HR related function

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name of employer
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