Assistant Manager – Organization Development (QT & QAEM)

Assistant Manager – Organization Development (QT & QAEM)

  March 19, 2020   

Assistant Manager – Organization Development (QT & QAEM)

    Published
    March 19, 2020
    Location
    TCF Head Office, Karachi
    Category
    Job Type
    Departments
    Human Resource
    Age
    21+
    Expected Travel
    Rare

    Description

    Responsible for managing the HR Schools Call Center and assisting Manager, OD in projects pertaining to Quality of Teachers and Quality of Area Education Managers.

    • Assisting Manager – OD in design and implementation of all the projects related to Quality of Teachers and Quality of Area Education Managers (AEM) in TCF Schools.
    • Developing content for AEM online learning community.
    • Ensuring quality implementation of AEM Capacity Building Programme.
    • Supervising and managing implementation of all the trainings related to AEM Capacity Building.
    • Conducting data analysis for the projects related to Quality of Teachers and Quality of AEMs for TCF Schools.
    • Managing day-to-day operations of Call Center including but not limited to:
    1. Ensuring accuracy and validity of CC data (input + output)
    2. Making post leaving calls to teachers periodically
    3. Designing and preparing Call Center dashboards
    4. Periodically updating Call Center processes in order to improve performance
    5. Training and feedback of Call Center Officer(s) on a regular basis
    6. Developing training plans for CCOs in order to improve quality

    Required Skills

    • Proficiency in MS Excel
    • Strong analytical skills with the ability to collect, organize, analyze data
    • Strong communication and presentation skills
    • Strong command over English and Urdu
    • Strong skills in project management

    Education

    Bachelor’s in any discipline

    Experience

    Preferable: 1-2 years of experience in an HR related function

    1. Personal Information
    2. Education & Training (Most Recent ONLY)
    3. Employment Record (Present or Last Job ONLY)
    in number of years
    name of employer
    in numbers only
    4. Upload CV
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    Files accepted: pdf, doc, docx, jpg (less than 6 MB)

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