Call Center Officer

Call Center Officer

  February 11, 2022   

Call Center Officer

Published
February 11, 2022
Location
TCF Head Office, Karachi
Category
Job Type
Departments
Human Resource
Age
21+
Expected Travel
Rare

Description

  • Making Welcome and Exit-Interview calls to Teachers and Principals based on targets.
  • Participating in training activities and incorporating feedback to improve quality of calls
  • Compile and consolidate data received and maintain reports accordingly
  • Compile issues and complains raised during calls and report it to the supervisor.
  • Ensure functionality of the call center and report any issues to the supervisor in timely manner.
  • Perform any other duties or responsibilities consistent with the employee role and assigned by Line Manager

Required Skills

  • Proficiency in using computer (MS Office particularly excel, Internet etc.)
  • Excellent communication and interpersonal skills
  • Attention to detail

Education

Bachelor’s in any discipline

Experience

At least 1 year of working experience preferably as a call center officer

1. Personal Information
YYYY/MM/DD
in case a job requires to frequently travel
in numbers only
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in numbers only
4. Upload CV
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