General Manager – Operations Excellence

General Manager – Operations Excellence

  July 24, 2024   

General Manager – Operations Excellence

Published
July 24, 2024
Category
Job Type
Departments
Operations Excellence
Expected Travel
Medium
Field of Interest
Operations Excellence/Business Process Reengineering
Location
Karachi
Country
Pakistan

Description

This role will be responsible for ensuring the “excellence” in operations - from performance management to process improvements: ensuring good governance for growth & sustainability of TCF’s formal schools program.

In order to ensure quality at scale, TCF needs to have robust processes, systems, compliance mechanisms for data recording, collection, digitization & transformation, ensuring that accurate information is available to the right people at the right time for efficient planning and decision making.

Digital transformation & process re-engineering will entail change management, requiring good communication protocols/mechanisms to be in place & relationship building with multiple stakeholders.

Performance Management:

  • Ensuring good governance by working with multiple stakeholders to develop the KPI framework for achieving long term impact
  • Setting annual performance targets
  • Ensuring timely & accurate data collection, digitization & transformation
  • Ensuring multiple compliance mechanisms for data quality assurance
  • Performance review: Assessment against targets, data review & insights
  • Performance reporting
  • Informing policy /process changes

Systems Development:

  • Digital transformation: working with multiple stakeholders to custom develop a product solution for TCF’s new Operations Management System
  • Deep dive into the existing system (School Management System/School Management App) and understand the gaps.
  • Reengineer business processes to simplify, optimize and increase efficiency
  • Work closely with the product development team for design and development.
  • Define user acceptance criteria and develop acceptance tests. Monitor the results of the UATs and ensure problems areas are resolved.
  • Plan and execute deployment, go-live and upgrades.
  • Implement a continuous improvement mechanism.

Process & Policy Improvements:

  • Identification of inefficient policy & processes which are affecting performance delivery standards
  • Process re-engineering & optimization: setting & improving operational designs (‘how’ of implementation)
  • Continuous improvement/efficiency in delivery

Communications & Collaboration:

  • Map and manage key stakeholders for feedback and communication.
  • Change management through streamlined & timely communication with stakeholders
  • Work effectively with cross-functional teams
  • Working closely with on-ground field teams for timely implementation & deployment of systems

Required Skills

Strategic thinking, planning, organizing, implementation

  • Experience of managing products /programs
  • Understanding of governance, process controls, compliance
  • Ability to plan & prioritize to ensure smooth implementation
  • Organized and detail oriented

Process optimization and problem solving capabilities

  • Digital transformation of organization's, change management
  • Project management
  • Sound understanding of software technology
  • Proficient with MS Excel and analysis tools, like Power BI

Experience of leading and managing teams

  • Ability to collaborate with individuals & teams across the organization
  • Effective communication at all levels including training skills
  • Good relationship management skills

Education

Masters

Experience

12-15 years of experience in:

a) Initiating, launching & scaling of program/product: from design to operational implementation
b) Performance management, process changes/optimization to ensure feedback loop for continuous program /product quality improvements
c) Digital transformation: shift from paper-based information collation, to digitization of data at source to inform evidence based decision making
d) Relationship management with multiple stakeholders, developing teams
e) Making work plans, building processes & systems, ensuring governance/ compliance

1. Personal Information
YYYY/MM/DD
in case a job requires to frequently travel
in numbers only
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in numbers only
4. Upload CV
Drop files here browse files ...
Files accepted: pdf, doc, docx, jpg (less than 6 MB)

Related Jobs

December 13, 2024
December 11, 2024
December 10, 2024
December 6, 2024

© 2022 The Citizens Foundation. All Rights Reserved.

Are you sure you want to delete this file?
/