The General Manager - Organizational Planning and Management (GM-OPM) will play a critical role in supporting the CEO of TCF by improving organizational efficiency, ensuring smooth operations, and enhancing communication and coordination across the organization. As a key integrator, the GM-OPM will assist the CEO in managing the flow of information, monitoring key initiatives, and ensuring alignment across departments. This role is ideal for a senior level professional with strong operational and project management capabilities who thrives in a fast-paced, mission-driven environment.

Key Responsibilities

1. Strategy and Annual Planning

• Manage the organization's process of long-term strategy development and monitoring progress against key milestones.
• Partner with Finance to facilitate the annual planning process, ensuring alignment with the organization's strategy.

1. Operations and Performance Management

• Oversee the day-to-day operational execution of the CEO’s priorities, ensuring initiatives are implemented effectively.
• Identify and resolve bottlenecks in processes, workflows, or communication that hinder organizational efficiency.
• Monitor progress on programmes, projects and key performance areas, flagging issues early and ensuring accountability for deliverables.

1. Stakeholder Management and Operating Rhythm

• Assist the CEO in managing key stakeholder relationships and maintaining organizational oversight through a dynamic operating rhythm.
• Provide input and oversight on the design and delivery of the organization-wide operating rhythm (including forums not requiring CEO participation).
• Organize and coordinate senior leadership forums, including agenda setting, note-taking, and follow-ups to ensure alignment and action.

1. Internal and External Communications

• Act as the central point of (formal and informal) communication between the CEO, senior leadership and the rest of the organization, ensuring clear, concise, and consistent messaging.
• Manage the CEO's email and other communication within and outside the organization to ensure responsiveness and prompt decision making.
• Support the CEO’s external engagements by curating and filtering engagements, preparing communication materials and maintaining engagement with external partners.
• Enable the CEO to communicate with the public at large through social media content, blogs and op-eds.

1. Decision Support and Project Management

• Develop and assist other units in developing briefing documents to frame key decisions and provide necessary context, rationale and data to support executive decision-making.
• Lead or coordinate critical cross-functional projects that may not have a clear owner within the organization.

Skills:

• Strong organizational and project management skills to oversee multiple priorities simultaneously.
• Exceptional written and verbal communication skills.
• Ability to navigate and manage organizational complexities and relationships.
• Proficiency in coordinating cross-functional teams to drive results.
• Data-driven mindset with strong analytical and problem-solving abilities.

Attributes:

• Highly detail-oriented, with strong follow-through on commitments.
• Strong interpersonal skills to build relationships at all levels.
• A proactive, hands-on approach with a commitment to continuous improvement.
• Alignment with TCF’s mission of transforming lives through education.

Master’s degree preferred, ideally in business administration, management, or related fields.

10+ years of experience in business management, project management, or consulting roles, ideally in structured and large-scale operating environments. Experience in driving cross-functional initiatives is essential.