Manager – Donor Services

Manager – Donor Services

  September 23, 2020   

Manager – Donor Services

    September 23, 2020
    TCF Head Office – Karachi
    Job Type
    Resource Mobilization
    Expected Travel


    Responsible for building and managing a portfolio of donors which broadly falls under the following KRAs:

    1. Donor Care – ensuring donor retention
    2. Database Management – to keep track of all funds received
    3. Administration

    Donor Care

    • Responsible for all external communication to donors
    • Communicating proposals, school progress reports, construction progress reports, financial updates and any other school visit / meetings with donors
    • Manage and action donor complaints/feedback to ensure donor satisfaction.
    • Overlooking different portfolios in RMD and providing support to all chapters of TCF
    • Responsible for business development

    Database Management

    • Monitoring the overall activity of existing funds
    • Responsible for daily donation transactions in the system


    • Project management of schools being constructed by donor portfolio
    • Ensure all operational and administrative processes are streamlined where possible
    • Develop and implement policies, procedures and business processes to ensure operational efficiency and effectiveness

    Manage Donor Management System

    • Design system processes and create capacity to meet business requirements
    • Maintain an internal document of process manual and user rights
    • Responsible for creating new user accounts and assigning user roles
    • Monitor performance and develop expertise to train staff on new system updates
    • Resolve complaints and system errors in timely manner
    • Perform regular backup operations and implement appropriate processes for data protection

    Required Skills

    • Exceptional communication skills, both written and oral (in English).
    • Customer/Donor Management
    • Proficient in MS Office.
    • Basic mathematical and financial skills.


    Bachelors/Masters (minimum 16 years) in Management and Social Sciences.


    3+ years in relevant filed

    1. Personal Information
    2. Education & Training (Most Recent ONLY)
    3. Employment Record (Present or Last Job ONLY)
    in number of years
    name of employer
    in numbers only
    4. Upload CV
    Drop files here browse files ...
    Files accepted: pdf, doc, docx, jpg (less than 6 MB)

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    Assistant Manager - Donor Services   TCF Head Office – Karachi
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