Description
The incumbent will be responsible for achieving Operational Excellence at TCF by fulfilling the following responsibilities:
- Work closely with stakeholders and process owners to identify and analyze core business processes and workflows
- Analyzing the existing processes and identifying the Gaps
- Designing TO-BE processes
- Testing of the processes
- Conducting training sessions for the end users
- Facilitating workshops with SME's (Subject Matter Experts)
- Documentation of processes and work flows
- Development of clear and detailed process maps and business requirements
- Identifying issues and risks
- Work effectively with cross-functional teams and especially with the tech teams to discuss areas of focus and improvement within the organization.
- Proactive management of key stakeholders for feedback and communication.
- Build, manage, develop and motivate a high performing team.
- Critical evaluation of existing processes in order to understand the gaps.
- Work closely with the product development team for design and development
- Monitoring the efficacy of existing workflows
Policy & Process Optimization:
- Highlight the areas for improvement and implementing solutions with all relevant stakeholders.
- Process analysis to achieve excellence in operations throughout the year.
- Provide consultation on process proposed & further recommend the process to HOD for improvement.
Project Management:
- Organize and prioritize work, monitor progress, address issues and evaluate quality.
- Monitor and measure key performance indicators.
- Proactive monitoring and update on Key Milestones and Deliverables
- Get feedback through satisfaction surveys, report performance results to senior management, and formulate an improvement action plan.
Required Skills
The incumbent will be responsible for achieving Operational Excellence at TCF by fulfilling the following responsibilities:
- Work closely with stakeholders and process owners to identify and analyze core business processes and workflows
- Analyzing the existing processes and identifying the Gaps
- Designing TO-BE processes
- Testing of the processes
- Conducting training sessions for the end users
- Facilitating workshops with SME's (Subject Matter Experts)
- Documentation of processes and work flows
- Development of clear and detailed process maps and business requirements
- Identifying issues and risks
- Work effectively with cross-functional teams and especially with the tech teams to discuss areas of focus and improvement within the organization.
- Proactive management of key stakeholders for feedback and communication.
- Build, manage, develop and motivate a high performing team.
- Critical evaluation of existing processes in order to understand the gaps.
- Work closely with the product development team for design and development
- Monitoring the efficacy of existing workflows
Education
Bachelors/Masters
Lean, Six Sigma, Design Thinking certification would be a plus
Experience
6+ years of experience in implementing and management of process optimization, gap analysis, design & product management.
