The incumbent will support strategic projects, enhance reporting, and collaborate with cross-functional teams to advance operational excellence. This role demands strong communication and analytical skills, a process-oriented approach, and the ability to view each task within a larger strategic context. The incumbent will focus on driving continuous improvement and sustainable impact ensuring that all activities support TCF’s mission and values, contributing to the organization’s long-term success.

Operational Management:

• Oversee and support in day-to-day process KPIs and tasks to ensure efficiency and effectiveness.
• Support in development, communication and implementation of new processes/ policies and guidelines.
• Conduct trainings/webinars independently based on process/dashboard updates

Data Analysis:

• Develop and maintain dashboards and reports to track key performance indicators.
• Use data to make informed recommendations and support decision-making processes.

Problem Solving:

• Identify operational challenges and develop solutions to address them
• Use critical thinking skills to analyze problems and propose innovative solutions
• Work collaboratively with team members to implement solutions and improvements

• Critical thinking and Curiosity are essential to this role
• Learning Agility
• Excellent verbal and written communication skills
• Project management skills
• Understanding of Analysis tool such as Power BI
• Proficient with MS Excel, PowerPoint and Dashboards
• Problem solving skills
• Passionate to work for a not-for-profit and a cultural fit for TCF

Bachelors in Computer Science or Business Studies

2-3 years of experience in data analysis, process analysis and customer care