Operations Excellence Analyst

Operations Excellence Analyst

  November 5, 2020   

Operations Excellence Analyst

May 10, 2022
TCF Head Office, Karachi
Job Type
Operations Excellence
Expected Travel


Design new modules of the App that will include:

  • Data Analysis of rich data available at TCF for 1500+ schools
  • Slicing and dicing data and presenting it in a meaningful way
  • Process understanding and flow mapping
  • Stakeholder management of the concerned departments to finalize the App development
  • Preparing Business Requirement Document (BRD)
  • Update all related policies and school documentation in line with the App
  • User Acceptance Testing of the School Management App
  • Help HOD with Daily Tasks


  • Data cleaning and management of the students and employee data collected through App
  • Analysis of operational data for Region, Area, Schools and Fleet
  • Data analysis in order to improve future processes and policies through survey and analysis
  • Identify performance indicators to work on projects related to process efficiencies
  • Plan and implement cost reduction strategies for fleet-related projects
  • Any other analysis that is identified

Training of new App modules:

  • Design and prepare training modules for the new phases of the App
  • Conduct trainings to introduce the new App modules to App team, complaint center team, area and region team, principals and admin assistants


  • Prepare progress report of the App project to update internal and external stakeholders
  • Help with communication and centralization processes within different functions of TCF

Centralization of the Internet will require:

  • Resource management of the internet data pool
  • Stakeholder management of internal users and external vendor

Required Skills

  • Critical thinking and Curiosity are essential to this role.
  • Project management skills
  • Excellent verbal and written communication skills
  • Understanding of Analysis tool such as Power PI etc is a plus
  • Proficient with MS Excel and PowerPoint
  • Quick learner and independent worker who is self-motivated to work for an organization like TCF
  • Should have a knack for process mapping and identifying and solving a problem in the process


Bachelors/Masters in Management, Social Sciences


0-3 years of experience

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