Outreach Associate

Outreach Associate

  October 8, 2021   

Outreach Associate

Published
October 8, 2021
Location
Head Office
Category
Job Type
Departments
Resource Mobilization

Description

  • Conduct different types of calls for TCF(solicitation calls to due and lapsed donors, thank-you calls to active donors, etc.) as necessary
  • Solicit donations for the organization using appropriate selling techniques
  • Update donor database (e.g., address, phone number, and comment information),
  • Ensure that proper scripting and donation ask levels are used to maximize donations
  • Work with Retail and Products team to test scripting, ask levels, targeting, and other elements to improve overall solicitation and communication techniques and to maximize productivity
  • Work with the Retail Team to assist with specialized fundraising and event campaigns
  • Refer calls to appropriate departments as needed and provide donor/prospect feedback to management
  • Achieve fundraising goals and ensure that other objectives and metrics are met
  • Adhere to call center regulations regarding attendance, timeliness, break time, conduct, procedures, and other rules
  • Participate in trainings, meetings, and events as required
  • Maintain appropriate and necessary communication with all staff

Required Skills

  • Excellent oral, reading, and written communication skills in English and Urdu
  • Strong interpersonal skills with team orientation
  • Good listening and problem-solving skills
  • Detail oriented and organized
  • Quick learner of scripts, programs, and processes
  • Able to learn and use Donor Relation Management software
  • Passionate about TCF’s mission

Education

Bachelors

Experience

1 year minimum

1. Personal Information
YYYY/MM/DD
2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in numbers only
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