Outreach Associate

Outreach Associate

  March 16, 2020   

Outreach Associate

    Published
    March 16, 2020
    Location
    TCF Head Office
    Category
    Job Type
    Departments
    Resource Mobilization
    Age
    22-30
    Expected Travel
    Not applicable

    Description

    • Conduct different types of calls for TCF(solicitation calls to due and lapsed donors, thank-you calls to active donors, etc.) as necessary
    • Solicit donations for the organization using appropriate selling techniques
    •  Update donor database (e.g., address, phone number, and comment information),
    • Ensure that proper scripting and donation ask levels are used to maximize donations
    • Work with Retail and Products team to test scripting, ask levels, targeting, and other elements to improve overall solicitation and communication techniques and to maximize productivity
    • Work with the Retail Team to assist with specialized fundraising and event campaigns
    • Refer calls to appropriate departments as needed and provide donor/prospect feedback to management
    • Achieve fundraising goals and ensure that other objectives and metrics are met
    • Adhere to call center regulations regarding attendance, timeliness, break time, conduct, procedures, and other rules
    • Participate in trainings, meetings, and events as required
    • Maintain appropriate and necessary communication with all staff

    Required Skills

    • Excellent oral, reading, and written communication skills in English and Urdu
    • Strong interpersonal skills with team orientation
    • Good listening and problem-solving skills
    • Detail oriented and organized
    • Quick learner of scripts, programs, and processes
    • Able to learn and use Donor Relation Management software
    • Passionate about TCF’s mission

    Education

    Bachelor’s degree required

    Experience

    • 0-2 year experience. Fresh graduates are also encouraged to apply
    • Call Center and sales experience preferred but not necessary

    1. Personal Information
    2. Education & Training (Most Recent ONLY)
    3. Employment Record (Present or Last Job ONLY)
    in number of years
    name of employer
    in numbers only
    4. Upload CV
    Drop files here browse files ...
    Files accepted: pdf, doc, docx, jpg (less than 6 MB)

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