Outreach Associate

Outreach Associate

  March 16, 2020   

Outreach Associate

    March 16, 2020
    TCF Head Office
    Job Type
    Resource Mobilization
    Expected Travel
    Not applicable


    • Conduct different types of calls for TCF(solicitation calls to due and lapsed donors, thank-you calls to active donors, etc.) as necessary
    • Solicit donations for the organization using appropriate selling techniques
    •  Update donor database (e.g., address, phone number, and comment information),
    • Ensure that proper scripting and donation ask levels are used to maximize donations
    • Work with Retail and Products team to test scripting, ask levels, targeting, and other elements to improve overall solicitation and communication techniques and to maximize productivity
    • Work with the Retail Team to assist with specialized fundraising and event campaigns
    • Refer calls to appropriate departments as needed and provide donor/prospect feedback to management
    • Achieve fundraising goals and ensure that other objectives and metrics are met
    • Adhere to call center regulations regarding attendance, timeliness, break time, conduct, procedures, and other rules
    • Participate in trainings, meetings, and events as required
    • Maintain appropriate and necessary communication with all staff

    Required Skills

    • Excellent oral, reading, and written communication skills in English and Urdu
    • Strong interpersonal skills with team orientation
    • Good listening and problem-solving skills
    • Detail oriented and organized
    • Quick learner of scripts, programs, and processes
    • Able to learn and use Donor Relation Management software
    • Passionate about TCF’s mission


    Bachelor’s degree required


    • 0-2 year experience. Fresh graduates are also encouraged to apply
    • Call Center and sales experience preferred but not necessary

    1. Personal Information
    2. Education & Training (Most Recent ONLY)
    3. Employment Record (Present or Last Job ONLY)
    in number of years
    name of employer
    in numbers only
    4. Upload CV
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    Files accepted: pdf, doc, docx, jpg (less than 6 MB)

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