Senior Manager – Process Excellence

Senior Manager – Process Excellence

  November 11, 2022   

Senior Manager – Process Excellence

November 11, 2022
Job Type
Partnership Schools
Expected Travel


The resource will be responsible for business process analysis, design and optimization to improve performance on key metrics.

1.Performance Management:

a. Identify, track, and analyze key performance metrics to measure organizational effectiveness (in terms of cost, process efficiency, and quality);

b. Drive initiatives for improvement for the region and areas

c. Transforms data into actionable information, and routinely communicates performance improvement areas and results, through reports or dashboards.

2. Process Improvement:

a. Define, design, and implement, improvements in critical business processes. b. Collaboratively work with functional department to increase the effectiveness and efficiency of Support Services (HR, SC, IT, Finance) through improvements (in policy and practice) as well as coordination and communication with functions.

c. Collaborate with IT unit to develop new modules in master database, or any new application, to automate critical processes (including preparation of BRDs and UATs).

d. Identify area of concerns/ improvements from insights generated from customer care and audit departments

e. Draft SOPs to achieve clarity and alignment in policy and practice

3. Data Excellence:

a. Achieve operational and technical effectiveness of school management systems

b. Ensure data accuracy and completeness for all relevant databases/ systems

c. Develop capability of field staff to understand and use the data for planning, oversight, and decision-making

d. Supervise day-to-day maintenance of school management system

Required Skills

  • Has adaptability and flexibility in thinking and management of work
  • Is process-oriented. Ability to diagnose challenges, and devise effective solutions.
  • Has strong project management skills to manage multiple priorities simultaneously
  • Ability to effectively manage group dynamics and foster relationship with colleagues


Masters or Graduate Degree


Minimum 5 years of Experience in organizational development and design, Lean systems, or in business process reengineering

1. Personal Information
in case a job requires to frequently travel
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2. Education & Training (Most Recent ONLY)
3. Employment Record (Present or Last Job ONLY)
in number of years
name of employer
in numbers only
4. Upload CV
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Files accepted: pdf, doc, docx, jpg (less than 6 MB)

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