Description
Incumbent will be responsible to assist Deputy Manager – Dastak Teacher Training by managing Trainee enrolment, communication, follow-ups, and post-training processes. The role requires maintaining accurate records, coordinating Trainee scheduling, ensuring timely follow-ups, and supporting communication between Trainees, Trainees, and the training team. The incumbent will ensure smooth execution of training cycles by handling operational, administrative, and communication tasks.
Data Sharing and Coordination
- Send WhatsApp messages to Trainees regarding payment confirmation, attendance, submissions, and updates.
- Clean and update registration data, removing duplications and updating contact status.
- Record payments, upload receipts, and update payment/contact status.
- Update daily enrolment numbers.
- Maintain communication with Trainees to resolve queries and provide guidance.
- Log and track queries through a query log and ensure timely resolution.
Trainee Enrolment and Scheduling
- Handle Trainee enrolment and engagement throughout the training cycle.
- Place Trainees into batches based on preferred time slots after payment.
- Create and maintain WhatsApp batch groups for Trainees, ensuring updated details are shared.
- Manage rescheduling requests and update Trainee placements in relevant groups.
- Respond to Trainees’ questions after consulting with the team.
- Share training schedules and Trainee IDs during the first week of training.
Required Skills
- Proficiency in MS Office, Google Docs, and Zoom
- Organized and able to manage multiple tasks under pressure
- Strong communication skills for handling Trainee queries and follow-ups
- Detail-oriented with focus on data accuracy and integrity
- Ability to work independently and take initiative
- Problem-solving and critical thinking
- Strong time management and multitasking abilities
- Excellent interpersonal and communication skills
- Detail orientation and accountability
Education
Bachelors (those enrolled in Bachelors can apply).
Experience
Prior experience would be a plus.