Description
- Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals.
- Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations.
- Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling.
- Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient.
- Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions.
- Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability.
- Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making.
- Actively manage vendor relationships and ensure high-quality, timely delivery of solutions.
- Ensuring appropriate governance while avoiding bottlenecks.
- Drive change management, user adoption, and capability building across school operations teams.
- Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.
Required Skills
- Strong understanding of large-scale operations, preferably in education, field programs, or multi-site environments.
- Proven experience in digital transformation, process reengineering, or business partnering roles.
- Experience in business analysis, digital transformation, or product ownership roles
- Deep understanding of enterprise platforms (ERP/CRM) and workflow automation tools.
- Ability to design end-to-end solutions integrating multiple systems and business processes.
- Strong stakeholder management and influencing skills, including engagement with senior leadership.
- Experience managing vendors, technology partners, and cross-functional delivery teams.
- Excellent analytical, problem-solving, and structured thinking capabilities.
- Strong project and program management skills with ability to manage multiple initiatives simultaneously.
- Experience driving change management and ensuring adoption of new systems and processes.
- High ownership mindset, proactive approach, and ability to operate in ambiguity with focus on outcomes.
Education
Minimum BS/BBA (Computer Science, Business Analysis, Project Management)
Experience
9+ years of relevant experience
