As the Manager – Donor Engagement, you will play a pivotal role in supporting the cultivation, stewardship and growth of relationships with TCF’s local and global major donors. Reporting to the Senior Manager – Donor Engagement, your primary focus will be to enable and support frontline teams, including country partners, in delivering high-quality donor engagement. The role demands strong communication, coordination, analytical, and leadership skills to ensure consistent donor satisfaction and long-term commitment.

• Assist in the design and execution of tailored donor engagement strategies, ensuring consistent communication and meaningful touchpoints.
• Map donor journeys and ensure donors remain on a thoughtful, personalized engagement trajectory.
• Liaise with TCF’s frontline teams (including country partners) to align on donor servicing and implementation of engagement plans
• Ensure donor profiles are updated, capturing philanthropic interests, engagement history, and future potential using CRM platforms (e.g., Donor Perfect, Salesforce).
• Coordinate the planning and execution of donor visits and events to deliver a high-quality experience.
• Analyse donor profiles and engagement data to generate useful insights; ensure engagement activities are completed on time and help strengthen relationships through regular tracking and improvements.
• Manage a small portfolio of major donors, ensuring timely updates, personalized engagement, and appropriate recognition.
• Maintain up-to-date donor records and communications in the CRM system and support ongoing data accuracy.
• Monitor and identify any risks to donor relationships and proactively support the frontline teams (including country partners) in addressing them.
• Collaborate with cross-functional, regional, and Brands & Communications teams to develop high-quality donor engagement materials and customized deliverables such as reports, videos, messages and presentations.
• Ensure strategic engagement of TCF’s Board Members and Ambassadors by creating tailored engagement plans and supporting their participation in donor-related initiatives, events, and communications

• Excellent stakeholder management skills, with the ability to coordinate across functions and geographies.
• Outstanding written and verbal communication skills in English, including the ability to write persuasive reports, proposals and donor updates.
• Strong analytical mindset with the ability to synthesize donor data and trends to improve engagement strategies.
• Proven project management and coordination skills; ability to manage multiple priorities under tight timelines.
• Proficiency in CRM platforms such as Donor Perfect or Salesforce, along with Microsoft Office (especially PowerPoint, Excel, and Word).
• Ability to work independently and take ownership of projects, while also being a team player in a cross-functional environment.
• Deep commitment to TCF’s mission and an understanding of the social sector landscape in Pakistan.

Bachelor’s degree in Business Administration, Marketing, Development Studies, Communications, or a related discipline.

Minimum 4+ years of relevant experience in donor engagement, client servicing or relationship management, preferably within the development, education, or non-profit sector.

Preference will be given to candidates with experience in donor engagement, fundraising or client relationship management, with a demonstrated ability to support or manage major donors, stakeholder coordination and donor communication strategies.