• Lead enterprise-wide volunteer and community engagement initiatives to design, execute, sustain and scale volunteer programmes.
• Recreating the volunteer’s portfolio and design programmes keeping in mind the current pandemic situation.
• Liaise with internal and external stakeholders to ensure smooth planning and execution of volunteer and community programmes.
• Build and manage relationships with organizations, community groups, corporate partners and individuals to expand outreach and engagement opportunities.
• Ensure smooth volunteer induction and structure the volunteer pool into teams by establishing mechanisms for communication, coordination and collaboration.
• Sustain and scale volunteer programmes by developing training resources, support material and engagement opportunities for volunteers.
• Create and implement volunteer recognition and motivation strategies to strengthen volunteer experience and retention.
• Provide ongoing facilitation and support to volunteers in achieving programme and fundraising objectives through different engagement channels.
• Assess programme effectiveness periodically and recommend improvements to ensure quality, relevance and impact.
• Provide operational and administrative support including logistics, coordination and reporting for programme execution.
• Liaise with volunteer leadership teams and operations teams to execute programmes as per agreed timelines and annual calendar.
• Develop strategies to ensure a sustainable volunteer pipeline and strengthen long-term community engagement.

• Strong leadership, stakeholder management, and team management capabilities
• Excellent relationship-building, networking, and community engagement skills
• Strong ability to conceptualize, design, and execute volunteer and community programs
• Strong planning, project management, and execution skills
• Excellent communication and interpersonal skills
• Strong analytical, problem-solving, and organizational abilities
• Proficiency in MS Office and digital tools for surveys, feedback collection, reporting, and engagement activities
• Ability to recruit, engage, motivate, and retain volunteers through structured interventions
• Ability to build cross-functional collaboration and manage multiple stakeholders effectively

Graduate in Business Administration, Marketing, Social Sciences, or related fields

At least 5 years of experience in volunteer management, community engagement, relationship management, fundraising, donor relations, or sales