Description
- Conduct different types of calls to donors to maintain better relationships as necessary, including sending account-related information via email.
- Frequently update donor database, including donor details and interactions.
- Manage calls and emails for partners across different country portfolios.
- Liaise with other departments for effective communication.
- Refer calls to appropriate departments as needed and provide donor/prospect feedback to management.
- Achieve fundraising goals and ensure that other objectives and metrics are met.
- Ability to manage high influx of calls during specific periods.
Required Skills
- Excellent communication and interpersonal skills.
- Good listening and problem-solving skills to handle critical situations.
- Possesses strong attention to detail.
- Ability to quickly grasp scripts, programs, and processes with ease.
- Ability to learn and use Sales Force software.
Education
Bachelor’s degree, preferably in a related field.
Experience
Proven experience of minimum 2 years.
